Appbox promotes a high level of responsible behavior in connection with the use of its services and respects the rights of others, requiring that users of Appbox services do the same. To ensure that rights holders can effectively enforce their rights, and also to ensure that any misuse of Appbox services is remedied, Appbox has adopted an abuse and illegal content handling policy.
Appbox is not able to completely monitor the manner in which its services are used by a customer or an end user. If you have identified that Appbox services are used in violation of the Appbox Policies or any applicable law, or if you believe that your content has been used in a manner that infringes upon your rights, you can send an abuse or illegal content notification to Appbox. The procedure and requirements for the abuse notifications are set forth below.
The Appbox Compliance department is quick to act on all notifications it receives. All notifications received are evaluated by Appbox’s automatic Abuse Prevention Tool, which is active 24/7 and handles notifications all year round.
Requirements to report abuse and illegal content
Please follow the requirements stated below when submitting a notification about content hosted and/or transmitted by Appbox. It is imperative that you follow these guidelines; non-compliance may result in a delayed or faulty processing of your notification.
- Ensure that the notification is submitted in plain text.
- Submit the notification in English language.
- Send the abuse notification to Appbox.
- Do not send any notifications from a NO-REPLY email address.
- Include your name, address, telephone number, and email address.
- The notification should reference a static URL from where the reported content is located or from which the reported conduct occurred. This URL should resolve to an IP address assigned to Appbox, and be mentioned in the body of the email/notification.
- Only include one IP address per notification. If you wish to submit a notification for more than one IP address, please send multiple notifications.
- Only include URLs or domains in your abuse notification for which you are seeking resolution.
- Provide a description of the content or conduct that you wish to report and why this is infringing your rights or violating applicable law or the applicable Acceptable Use Policy.
- For trademark infringement notifications: the registration details (including registration number) for the infringed trademark.
- For copyright infringement, please include a description of the copyrighted work you claim has been infringed, including a copy of the copyrighted work or the web page address where the copyrighted work may be found.
- For hacking, VOIP/SIP Scanning, (D)DoS, and malicious software: a description of the illegal activities, including date and timestamp, the IP address of servers that are subject of the illegal activities, the destination port, source port, and log files.
- Include one of the following keywords in the body of your notification: [Child abuse] [Live streaming] [Copyright] [Trademark] [VoIP/SIP] [Phishing] [DDoS] [Spam] [Hack] [Malware] [Gambling] [Zoophilia] [Defamation] [Personal data] [Photos of persons]
Prohibited illegal activities and illegal content
Customers and their End Users shall ensure that the Appbox Services are only used for lawful purposes and shall refrain from any use that breaches the Appbox Policies or any applicable law.
For an overview of the illegal activities and illegal content prohibited by Appbox, we refer you to the separate Policies of Appbox to be found here.
Abuse and Illegal Content Process
The Compliance department works with an automated Abuse Handling Tool. This Tool serves both the Appbox customer and the notifier. Both parties receive an active interface which can be used to track the status of a notification and communicate directly with the relevant Compliance department. After submitting a notification, you will receive an email with a link to the Appbox Abuse Prevention Tool.
Appbox does not have access to particular content hosted by users of Appbox services. Upon receipt of an abuse and illegal content notification, the Abuse Prevention Tool will forward your notice to the appropriate customer. It may therefore be more efficient, and in some cases even required, for you to send your abuse notification directly to the user of Appbox services.
How to submit an Abuse and Illegal Content Notification?
You can submit a notification to Appbox by way of email. The email address to send your abuse notification to is oc.xobppa@xobesuba